Privacy Policy

This privacy policy covers interactions you may have with North London Credit Union Limited including any online banking area. Through using this website you agree to consent to your data being used as per this privacy policy.

We are committed to protecting our members’ privacy. The Credit Union requires any information marked as mandatory for membership to either meet legal obligations or to enable us to perform our contract with you. Where you are not able to provide us with this information, we may not be able to open an account for you. Where we request further information about you not required for these reasons, we will ask you for your consent.

 

How your data is used

We will collect information from all our members to ensure that we provide you with high standards of service, and to protect your privacy. Where your information is used we will endeavour to communicate how and where we may use your data.

By joining the Credit Union you agree that we can send you statements, new terms & conditions, information about changes to the way your account(s) operate and notification of our Annual General Meeting (AGM) and invitations to any Special meetings that may be called by management or on behalf of members.

North London Credit Union may process, transfer and/or share personal information in the following ways:

For our legal obligations:

  • to confirm your identity
  • to perform activity for the prevention of money laundering and financial crime
  • to carry out internal and external auditing
  • to record basic information about you on a register of members

For performance of our contract with you:

  • to deal with your account(s) or run any other services we provide to you;
  • to consider any applications made by you;
  • to carry out credit checks and to obtain and provide credit references
  • to undertake statistical analysis, to help evaluate the future needs of our members and to help manage our business

For legitimate interests:

  • to conduct activity for the purposes of debt recovery

With your consent:

  • to inform you of products and services by direct marketing (we will ask you to opt-in to this), or to conduct market research.

 

Sharing your personal information

We will disclose information outside the Credit Union only:

  • to third parties to help us confirm your identity to comply with anti-money laundering legislation;
  • to credit reference agencies (CRAs) and debt recovery agents who may check the information against other databases – private and public – to which they have access (see below for more information about how we share information with CRAs);
  • to any authorities if compelled to do so by law (e.g. to HM Revenue & Customs to fulfil tax compliance obligations);
  • to fraud prevention agencies to help prevent crime or where we suspect fraud;
  • to any persons, including, but not limited to, insurers, who provide a service or benefits to you or for us in connection with your account(s);
  • To our suppliers in order for them to provide services to us and/or to you on our behalf;
  • to anyone in connection with a reorganisation or merger of the Credit Union’s business (should this ever occur);
  • other parties for the administration of marketing communications (We will NEVER sell or share your information to other companies for marketing of products and services not provided by the Credit Union or in connection with your credit union account).

We will never divulge your information to another third party that has not already been mentioned, except where you have provided consent to do so.

 

Where we send your information

While countries in the European Economic Area all ensure rigorous data protection laws, there are parts of the world that may not be quite so rigorous and do not provide the same quality of legal protection and rights when it comes to your personal information.

The Credit Union does not directly send information to any country outside of the European Economic Area, however, any party receiving personal data may also process, transfer and share it for the purposes set out above and in limited circumstances this may involve sending your information to countries where data protection laws do not provide the same level of data protection as the UK.

For example, when complying with international tax regulations we may be required to report personal information to the HM Revenue and Customs which may transfer than information to tax authorities in countries where you or a connected person may be tax resident. 

 

Retaining your information

The Credit Union will need to hold your information for various lengths of time depending on what the data is used for. In many cases we will hold this information for a period of time after you have left the Credit Union.

 

Credit referencing agencies

In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”). Where you take banking services from us we may also make periodic searches at CRAs to manage your account with us.

To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use this information to:

  • Assess your creditworthiness and whether you can afford to take the product;
  • Verify the accuracy of the data you have provided to us;
  • Prevent criminal activity, fraud and money laundering;
  • Manage your account(s);
  • Trace and recover debts; and
  • Ensure any offers provided to you are appropriate to your circumstances.

We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.

When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.

If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.

The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at www.northlondoncreditunion.co.uk/crain. CRAINs (Credit Reference Agency Information Notice) is also accessible from each of the three CRAs – clicking on any of these three links will also take you to the same CRAIN document:

 

Cookies

To provide you with a good online journey, we will store a number of cookies on your machine, to help us associate important information with you.

For more information on cookies, please view our cookie policy.

 

External links

You may encounter links to external websites when using our website, this policy does not cover these websites and we encourage you to view each website’s privacy policy before submitting any information.

 

Contact us

If you want more information on how we use and hold your data, or if you think we may be holding incorrect information, please get in touch on the details below and we will happily review the information we store. We will keep all the records we have on you unless you tell us otherwise.

If you would like to request a copy of all the personal details we are holding on you then please get in touch on the details below. Any request will be subject to a £10 administration fee. 

If you no longer wish us to hold your personal data, please contact us on the details below. Please note that we may not be able to provide you with our services without access to your data and we are required to retain certain data on our former and current members so may not be able to comply fully with such requests. 

  • In writing to– 3 George Mews, Enfield, Middlesex, EN2 6JA
  • By email to– info@northlondoncu.org
  • By telephone on– 020 8366 8244, option 1