Money Management

Common Sense with Money

To our Members

Part of the mission of the credit union movement in the UK and worldwide is to improve levels of financial education and inclusion. Therefore we work to benefit our members, helping to provide communities with affordable and appropriate savings and loan products and promoting sound money management.

We encourage regular saving and support members in making financial decisions that are right for their circumstances.

We aim to offer our members a high quality of service at all times. If you are unhappy with the service you have received, please tell us about it, and we will do our best to put things right. If you are still unhappy, you have the right to use our complaints procedure, which can be found here.

Our Loans

We have a duty to all our members to keep their money safe and to our potential borrowers to lend responsibly. All loan applications will be subject to a credit search and an affordability check, the result of which may mean we feel it would be irresponsible of us to lend.

We take into account previous membership history, but there is no automatic entitlement to borrow money.

Whilst the answer to debt is rarely more debt, if you have lots of different creditors, particularly high cost ones, and would like to consolidate them, so that you owe one, easier to manage amount, we may be able to help. Please see our debt consolidation loan for more information.

Important: If you are having difficulty in meeting your credit union loan repayments, please contact us on 020 8366 8244 and we will do our best to help – don’t ignore the problem, the sooner you get in touch the easier it will be for us to assist you.